Terms of service

Most disputes are resolved by individual arbitration

These Terms require most disputes between you and Forged to be resolved by binding individual arbitration rather than in court. You and Forged both give up the right to a jury trial, and the right to take part in a class, collective, consolidated, coordinated, or representative action. Exceptions apply, including for small-claims cases and certain requests for injunctive relief, and you may opt out of arbitration within 30 days. See section 28.

1. Eligibility and authority

The Service is intended for professional and business use. You may use the Service in your individual capacity or on behalf of a company or other organization. If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Service.

2. Accounts

You must provide accurate account information and keep it current. You are responsible for safeguarding your credentials and for activity under your account.

Notify us promptly at support@tryforged.ai if you believe your account has been accessed without authorization.

If you join an organization or workspace, its administrators may manage your access, permissions, and content within that organization.

3. The Service

Forged helps users plan, build, launch, and improve software. The Service may provide product-planning tools, clarification questions, generated features and tasks, repository integrations, AI-assisted implementation, testing, pull requests, deployment functionality, and production-related insights.

We may add, modify, suspend, or discontinue parts of the Service. Unless we agree otherwise in writing, we do not guarantee that any particular feature will remain available.

4. Early-access and experimental features

Some features may be labeled early access, beta, preview, or experimental. These features may be incomplete, contain errors, change without notice, or be discontinued.

You should independently review experimental output and should not rely on experimental features for critical operations without appropriate safeguards.

5. Usage-based fees

Forged is usage-based. There is no signup fee and no recurring subscription fee. You obtain units of usage ("Usage Credits"), and Usage Credits are consumed as eligible Forged planning, implementation, testing, analysis, verification, and improvement work is performed, together with the runtime of the compute that work consumes.

The cost of a piece of work is only known once it finishes, and work that has started is not interrupted for balance reasons, so a piece of work can consume more than your balance. We may decline to start new work, or suspend your account, when your balance is low or exhausted. Any amount consumed beyond your balance is recorded on your account and is applied against your next grant or purchase of Usage Credits.

You authorize us and our payment processor to charge your selected payment method for Usage Credit purchases you make or authorize, including any purchases made through Auto Reload if you enable it, together with applicable taxes.

6. Free AI Usage

Eligible new accounts may receive up to $250.00 of promotional usage ("Free AI Usage"), subject to eligibility requirements and the anti-fraud protections described in these Terms. Free AI Usage is a promotional benefit. It is not purchased, and receiving it is not guaranteed.

We may set, vary, or withdraw eligibility criteria and promotional amounts at any time, including by region, by promotion, or for future accounts. A change of that kind does not affect Free AI Usage already granted to you.

Free AI Usage:

• Has no cash value and does not represent cash, stored value, a gift card, a deposit, or a transferable account balance;
• Is non-transferable;
• Does not expire;
• Is forfeited if your account is closed, as described in section 24; and
• May be reduced, withheld, or revoked if we determine it was obtained or used through fraud, abuse, or a violation of these Terms.

Free AI Usage is not refundable and is not exchangeable for cash or for purchased Usage Credits.

7. Purchased Usage Credits

You may purchase additional Usage Credits at the prices displayed in the Service at the time of purchase.

Purchased Usage Credits:

• Do not expire;
• Have no cash value and do not represent cash, stored value, a gift card, or a deposit;
• Are non-transferable except where transfer is required by applicable law;
• Are consumed as eligible work is performed; and
• Are forfeited if your account is closed, as described in section 24.

8. Auto Reload

Auto Reload is optional and is off unless you turn it on. If you enable it, you authorize us to automatically purchase additional Usage Credits using your selected payment method when your available balance (what is left after Usage Credits already committed to work in progress) falls below the threshold you set.

When enabling Auto Reload, you can configure:

• The minimum amount of Usage Credits purchased on each reload;
• The balance threshold that triggers a reload; and
• An optional maximum amount that may be charged through Auto Reload in a calendar month.

The amount you configure is a minimum, not a fixed amount. A reload may purchase more than that minimum when more is required to start work we previously refused for insufficient balance, up to the maximum amount you set.

You may disable Auto Reload at any time through the Service. Disabling it stops future automatic purchases and does not reverse purchases already completed.

9. Usage measurement, rates, and estimates

Usage is measured according to our then-current rates for the models, compute, and services involved in the work. The amount of Usage Credits consumed by a given piece of work depends on the type of work performed, including planning, implementation, testing, verification, model selection, repository size, retries, implementation scope, and compute consumed.

Before the work begins, the Service may display an estimated cost. When the work completes, the Service shows how your usage was consumed and how cost is allocated across that work. We do not publish a rate card, and rates may change as described in section 12.

Because these factors vary between requests, the Usage Credits consumed by similar requests may differ.

Where the Service displays a cost estimate before work begins, that figure is an estimate only. It is not a quote, a cap, or a guarantee of final cost, and actual consumption may be higher or lower.

10. Taxes

Prices exclude applicable taxes unless expressly stated otherwise.

You are responsible for sales, use, value-added, goods and services, withholding, and similar taxes associated with your purchase, other than taxes based on Forged's net income. Where legally required, we may calculate, collect, and remit taxes based on your billing information.

You must provide accurate billing information and any valid tax identification or exemption documentation you wish us to apply.

11. Refunds

Free AI Usage has no cash value and is not refundable.

Purchased Usage Credits are generally non-refundable, except where a refund is required by applicable law or where we determine that a purchase resulted from a verified billing error. Usage Credits do not expire, so an unused balance remains available to you for as long as your account is open. If you close your account, any remaining balance is forfeited as described in section 24.

To raise a billing question, contact support@tryforged.ai.

Nothing in these Terms limits any cancellation, withdrawal, refund, or other consumer right that cannot legally be waived.

12. Changes to prices and rates

We may change the price of Usage Credits and the rates at which work consumes them. The price of Usage Credits is shown before you buy them.

A piece of work is priced at the rates in effect when it completes. Where a rate changes while work is already running, that work is priced at the new rate rather than the rate in effect when it started. Where a change materially increases rates, we will provide reasonable advance notice through the Service, by email, or by another appropriate method, so that you can stop or defer work first.

A change to rates never reduces the balance of Usage Credits you have already purchased, and is never applied to work that has already completed and been billed. It may change how quickly your balance is consumed by future work.

13. Promotional integrity

Free AI Usage is limited to one grant per person and per organization, unless we state otherwise in writing.

You may not:

• Create duplicate, multiple, or automated accounts to claim Free AI Usage more than once;
• Use scripts, bots, or other automation to claim Free AI Usage, or to consume it in a way designed to evade the limits in this section;
• Refer yourself, or arrange reciprocal referrals, to obtain promotional benefits;
• Misrepresent your identity, organization, or eligibility; or
• Circumvent, or attempt to circumvent, any limit we place on promotional benefits.

None of this restricts ordinary automated use of the Service. Submitting work programmatically, including through the API with your own credentials, is a supported way to use Forged and consumes Free AI Usage exactly as work started from the dashboard does.

If we determine that any of the above has occurred, we may withhold, reduce, revoke, or reverse Free AI Usage, suspend or terminate the accounts involved, and require payment for work already performed.

14. Customer Content and data rights

15. Connected repositories and services

When you connect a repository, cloud account, deployment provider, or other third-party service, you authorize Forged to access and interact with it as necessary to perform the actions you request or enable.

You are responsible for ensuring that:

• You are authorized to connect the account or repository;
• Your instructions do not violate third-party rights or terms;
• Appropriate permissions and access controls are configured; and
• You revoke access when it is no longer required.

Disconnecting an integration may prevent related features from working.

16. AI-generated output

"Output" means plans, specifications, recommendations, code, tests, configurations, pull requests, analyses, and other material generated through the Service.

As between you and Forged, and to the extent permitted by law, you own Output generated specifically for you. Forged assigns to you any rights it may have in that Output.

Because AI systems may generate similar material for different users, Output may not be unique. Output may also incorporate third-party or open-source components subject to separate licenses.

You are responsible for evaluating Output before using it. Output may be incomplete, inaccurate, insecure, unsuitable, or inconsistent with your requirements.

Output is not legal, tax, financial, medical, compliance, or other professional advice.

17. Code changes and deployment

Forged may generate or modify code, branches, commits, tests, pull requests, configurations, infrastructure, or deployment instructions.

You control whether changes are approved, merged, or deployed unless you enable an automated workflow. By enabling automatic merging, deployment, or other actions, you authorize Forged to perform those actions according to your selected settings.

You remain responsible for:

• Reviewing material changes;
• Testing software before and after release;
• Maintaining backups and rollback procedures;
• Managing production access and security;
• Confirming compatibility with your systems;
• Monitoring deployed software; and
• Complying with laws and third-party obligations.

Forged does not guarantee that generated or deployed changes will be error-free, secure, uninterrupted, or compatible with every environment.

18. Acceptable use

You may not use the Service to:

• Violate any law or third-party right;
• Access repositories, systems, accounts, or data without authorization;
• Create, distribute, or deploy malware or destructive code;
• Attack, disrupt, overload, or circumvent the Service or another system;
• Steal credentials or facilitate fraud, deception, or impersonation;
• Evade usage limits, security controls, or payment obligations;
• Reverse engineer or extract proprietary elements of the Service except where the law expressly permits it;
• Resell or sublicense the Service without our written permission;
• Infringe intellectual-property, privacy, publicity, or confidentiality rights; or
• Operate a system where failure could reasonably cause death, serious injury, or major property or environmental damage unless Forged has expressly agreed in writing to support that use.

We may investigate suspected violations and suspend or terminate access when reasonably necessary.

19. Export controls and sanctions

The Service may be subject to United States and other applicable export-control, trade-control, and economic-sanctions laws. You may not access, use, export, reexport, transfer, release, or make the Service available in violation of those laws.

You represent and warrant that neither you nor anyone you authorize to access or use the Service:

• Is prohibited from receiving the Service under applicable export-control, trade-control, or sanctions laws;
• Is identified on, owned or controlled by, or acting on behalf of a person or entity identified on an applicable United States or other relevant restricted-party list; or
• Will access or use the Service for a prohibited end use.

You are responsible for complying with applicable restrictions concerning the transfer of software, source code, technology, technical data, and services.

Forged may investigate, restrict, suspend, or terminate access, decline or block a transaction, or request additional information where reasonably necessary to comply with applicable export-control, trade-control, or sanctions laws.

20. Providers, third-party services, and integrations

Forged may use affiliates, employees, contractors, subprocessors, AI providers, infrastructure providers, authentication providers, source-control providers, payment processors, analytics providers, security providers, support providers, and other service providers to operate, secure, maintain, support, and improve the Service.

Forged may provide those providers with access to Customer Content and other information only as reasonably necessary for them to perform services for Forged, subject to applicable contractual, confidentiality, security, and data-protection obligations.

Forged may add, replace, or discontinue providers, integrations, models, and supporting services as the Service evolves.

Third-party services may change, impose separate terms, restrict functionality, experience outages or security incidents, or become unavailable. Forged does not control third-party services and is not responsible for their acts, omissions, terms, security, availability, or continued operation, except to the extent responsibility cannot legally be excluded.

When you connect or enable a third-party integration, you authorize Forged to access and interact with that integration as reasonably necessary to perform the actions you request or enable. You remain responsible for selecting the integration, maintaining appropriate permissions and configuration, complying with its terms, and revoking access when it is no longer required.

Third-party and open-source software, content, models, libraries, and other materials remain subject to their owners' applicable terms and licenses. Nothing in these Terms transfers ownership of Third-Party Materials.

Output may contain third-party or open-source components. You are responsible for complying with applicable licenses.

21. Privacy, security, and confidential information

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.

We use reasonable administrative, technical, and organizational safeguards, but no system is completely secure. You are responsible for deciding whether the Service is appropriate for your data and use case.

Do not submit regulated, highly sensitive, or legally restricted information unless Forged expressly supports that information and any required agreement is in place.

22. Forged intellectual property

Forged and its licensors retain all rights in the Service, including its software, designs, interfaces, workflows, documentation, models, trademarks, and underlying technology.

Subject to these Terms, Forged grants you a limited, nonexclusive, nontransferable, revocable right to access and use the Service while your account is active.

No rights are granted except those expressly stated in these Terms.

Forged owns all modifications, enhancements, derivatives, and improvements to the Service, including improvements to its platform, software, models, workflows, interfaces, orchestration, and underlying technology, even when those improvements are informed by Customer Content, Service Usage Data, Aggregated Data, or Feedback.

This does not transfer ownership of Customer Content or customer-specific Output to Forged.

23. Feedback

You may provide feedback, ideas, recommendations, or suggestions about Forged ("Feedback"). You grant Forged a perpetual, worldwide, irrevocable, royalty-free, transferable, and sublicensable right to use, disclose, reproduce, modify, distribute, commercialize, and otherwise exploit that Feedback without restriction or compensation.

This section does not transfer ownership of Customer Content or customer-specific Output.

24. Suspension and termination

You may stop using the Service and close your account at any time.

Closing your account ends your right to access and use the Service. A session issued before closure may keep working until it expires, so access can persist briefly afterwards. Work already underway may run to completion, and the Usage it performs remains payable, as do Usage already performed and any amount recorded on your account under section 5 as consumed beyond your balance. If your account is part of an organization, closing your account does not close that organization's account or end the Usage incurred under it.

Any Usage Credit balance remaining when an account is closed is forfeited, including purchased Usage Credits. A forfeited balance is not refunded, is not transferable, and is not reinstated if the account is later reopened or a new account is created. Where the balance belongs to an organization, it is forfeited when the organization's account is closed, not when an individual member closes theirs. If you have a balance you intend to use, use it before closing.

We may suspend or terminate access if:

• Fees are overdue;
• You violate these Terms;
• Your use creates a security, legal, or operational risk;
• Suspension is necessary to protect the Service or another person;
• A third-party provider requires us to do so; or
• We are required by law.

Where practical, we will provide notice and an opportunity to correct the issue.

After your account is closed, or your access is otherwise terminated, your right to access and use the Service ends. You are responsible for exporting Customer Content before your access ends. Where Customer Content belongs to an organization, the retention and deletion described in this paragraph begin when that organization's account is closed or its access is terminated, and are not triggered by an individual member closing their account. We may retain Customer Content for a limited period where reasonably necessary to provide recovery, complete transactions, resolve disputes, enforce our agreements, maintain security, or comply with law. We may then delete or de-identify Customer Content, although residual copies may remain in backups until deleted through our ordinary backup-retention process. Additional information about retention, deletion, and privacy rights is provided in our Privacy Policy.

Sections that by their nature should survive termination will remain effective, including ownership, payment obligations, confidentiality, disclaimers, liability limitations, indemnification, and dispute provisions.

25. Disclaimers

To the maximum extent permitted by law, the Service and all Output are provided "as is" and "as available."

Forged disclaims all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, title, noninfringement, accuracy, and uninterrupted operation.

We do not warrant that:

• The Service will always be available, secure, or error-free;
• Output will be accurate, complete, or suitable;
• Generated code will be free from vulnerabilities or defects;
• The Service will satisfy legal, regulatory, or compliance requirements; or
• Use of Forged will produce any particular technical or business result.

Some jurisdictions do not permit certain warranty exclusions, so parts of this section may not apply to you.

26. Limitation of liability

Forged and its affiliates, officers, directors, employees, agents, licensors, contractors, and service providers are referred to collectively as the "Forged Parties."

To the maximum extent permitted by applicable law, neither you nor the Forged Parties will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, opportunities, goodwill, use, or data; costs of substitute services; business interruption; or failure, corruption, or loss of software or systems. This exclusion does not apply to your obligations under section 27 or to your obligation to pay amounts you owe under sections 5 through 12.

To the maximum extent permitted by applicable law, the total aggregate liability of all Forged Parties for all claims arising from or relating to the Service or these Terms will not exceed the greater of (a) the total amount you actually paid to Forged during the 12 months immediately preceding the first event giving rise to liability, or (b) one hundred United States dollars (US$100).

The cap in the preceding paragraph does not apply to Forged's breach of its confidentiality obligations under section 21, or to a Forged Party's gross negligence, willful misconduct, or fraud, or to death or personal injury caused by a Forged Party's negligence. For breach of confidentiality obligations under section 21, the total aggregate liability of all Forged Parties will not exceed the greater of (a) two times the total amount you actually paid to Forged during the 12 months immediately preceding the first event giving rise to liability, or (b) five thousand United States dollars (US$5,000). Liability for gross negligence, willful misconduct, fraud, or death or personal injury caused by negligence is not subject to a cap under these Terms.

Except as stated in the preceding paragraph, the exclusions and limitation in this section apply collectively and in the aggregate, not separately, to all claims, incidents, users, accounts, and legal theories, including contract, warranty, tort, negligence, strict liability, statute, indemnity, and otherwise. They apply even if a remedy fails of its essential purpose and even if a Forged Party was advised that damages were possible or foreseeable.

Nothing in these Terms excludes or limits liability to the extent that applicable law prohibits that liability from being excluded or limited.

27. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Forged and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against third-party claims, losses, liabilities, damages, costs, and reasonable legal expenses arising from or relating to:

• Your Customer Content;
• Your use or deployment of Output;
• Your violation of these Terms;
• Your violation of another person's rights;
• Your unauthorized access to a repository, system, account, or data; or
• Actions performed through automated workflows you enable.

Forged will provide reasonable notice of a covered claim and reasonable cooperation in the defense. You may control the defense, but you may not settle a claim in a manner that admits fault by, imposes liability on, or requires action from Forged without our written consent.

28. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions below.

Before filing a claim, you and Forged agree to provide written notice describing the dispute and the requested resolution. The parties will attempt in good faith to resolve the dispute for at least 30 days.

Notices to Forged must be sent to legal@tryforged.ai. Forged will send notices to the email address associated with your account.

Except for claims eligible for small-claims court and requests for temporary or preliminary injunctive relief, any dispute arising from or relating to the Service or these Terms will be resolved through binding individual arbitration administered by the American Arbitration Association ("AAA").

The AAA Commercial Arbitration Rules will apply, except that the AAA Consumer Arbitration Rules will apply if the AAA determines that those rules are required for the dispute. If those rules conflict with these Terms, these Terms control to the extent permitted by law, except that where the AAA Consumer Arbitration Rules apply, those rules and the AAA Consumer Due Process Protocol control over any conflicting provision of these Terms.

Except as stated in this section, the arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, formation, or scope of this agreement to arbitrate, including any claim that all or part of it is void or voidable. A court, and not an arbitrator, decides whether the waiver of class, collective, consolidated, coordinated, and representative proceedings is enforceable, and whether a claim falls within the small-claims or injunctive-relief exceptions stated in this section.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION OR PROCEEDING ARISING FROM OR RELATING TO THE SERVICE OR THESE TERMS.

The arbitration may be conducted by video conference, based on written submissions, or in person, as permitted by the applicable rules. A consumer may request that any in-person hearing occur in the county where the consumer lives. The arbitrator may award the same individual remedies that a court could award, but only to the extent necessary to resolve the individual claim.

If a claim seeks public injunctive relief and applicable law makes the right to seek that relief nonwaivable, the request for public injunctive relief is severed and stayed while the individual claims are arbitrated. Once the arbitration concludes, that request may be brought in the courts identified below. Severance under this paragraph does not affect the agreement to arbitrate, which remains in effect as to all other claims and requests for relief.

You and Forged agree that claims may be brought only in an individual capacity. Neither party may bring or participate in a class, collective, consolidated, coordinated, or representative action or arbitration. The arbitrator may not combine the claims of more than one person, or preside over any class, collective, consolidated, coordinated, or representative proceeding. This paragraph does not prohibit the administrative batching of demands under the coordinated proceedings subsection below, which is an administrative measure only: each demand is decided on its own merits and results in a separate individual award, and no arbitrator may award relief to any person other than the claimant in the demand before them.

If a court determines that this waiver is unenforceable as to a particular claim or request for relief, that claim or request for relief is severed from the arbitration and must be brought exclusively in the courts identified below. Arbitration of all remaining claims proceeds. A court, and not an arbitrator, decides whether this waiver is enforceable.

This waiver is not severable from the agreement to arbitrate. If it is found unenforceable in its entirety, the agreement to arbitrate is void and the dispute proceeds in the courts identified below.

Coordinated proceedings. If 25 or more demands for arbitration raising substantially similar claims are filed against Forged by or with the assistance of the same law firm or coordinated group of counsel within any 90-day period, the AAA Mass Arbitration Supplementary Rules and the associated fee schedule apply. The demands will be administered in sequential batches of no more than 50, each batch assigned to a single arbitrator. The order of batches is as counsel agree or, absent agreement, as the AAA determines.

Each party may select up to five demands from among the first two batches to proceed first as bellwether proceedings. After the bellwether proceedings conclude, the parties will attempt in good faith, including through mediation if either party requests it, to resolve the remaining demands using those outcomes. If the remaining demands are not resolved within 60 days after the last bellwether proceeding concludes, whether or not that proceeding results in an award, either party may elect that those remaining demands proceed individually in the courts identified below instead of in arbitration.

Any statute of limitations, and any filing deadline under the applicable AAA rules, is tolled for every demand subject to this subsection from the date the first demand in the group is filed until that demand is resolved or proceeds to court under this subsection.

Nothing in this subsection permits class, collective, consolidated, coordinated, or representative treatment of the merits of any claim.

Either party may bring an individual claim in small-claims court if the claim qualifies and remains solely in that court.

You may opt out of the arbitration agreement by sending written notice to legal@tryforged.ai within 30 days after first accepting these Terms. If we materially change this section, you may also opt out within 30 days after that change takes effect. Your notice must include your name, account email address, and a clear statement that you are opting out of arbitration. Opting out will not affect your access to the Service or any other provision of these Terms.

Claims that are not subject to arbitration will be brought exclusively in the state or federal courts located in New Castle County, Delaware, and each party consents to their jurisdiction. Nothing in this section limits rights or remedies that cannot legally be waived, including mandatory consumer protections in your place of residence.

29. Changes to these Terms

We may update these Terms at any time. If a change materially affects your rights, we will provide reasonable advance notice through the Service, by email, or through another appropriate method. Changes become effective on the stated effective date.

Your continued use after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service and close your account.

No change to these Terms applies to a dispute that arose before the change took effect. Changes to section 28 apply only to disputes arising after the effective date of the change.

30. General terms

Either party may assign these Terms in their entirety, without the other party's consent, to a successor in connection with a merger, acquisition, financing, reorganization, or sale of all or substantially all of its assets. Neither party may otherwise assign these Terms without the other party's written consent, and any attempted assignment in violation of this paragraph is void.

Neither party is responsible for delay or failure caused by events beyond its reasonable control.

If any provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. Headings are for convenience only.

These Terms and any applicable order form or written agreement constitute the entire agreement regarding the Service. Our Privacy Policy describes how we handle personal information and is not incorporated into these Terms. If a separately signed agreement conflicts with these Terms, the signed agreement controls to the extent of the conflict, including as to governing law, venue, and dispute resolution.